Customer Comments

I received the new rack yesterday, and I wanted to sincerely thank you for doing everything you could do to try to make me happy. You have gone above and beyond. Your customer service was wonderful; responsive and very helpful. I appreciate all your efforts. Thank you.
Maricar
Shady Side, MD

I just wanted to thank you for your 4 shelf wooden spice shelf. I bought two of them to be installed on the side of my island. They fit perfectly side by side. I just had my kitchen entirely remodeled with all new appliances. Your shelves are beautifully made and are a perfect color match to my maple cupboards. I am SOOOOO pleased. Again thank you!
Catherine
Laurel, MD

Hi, I know that you are use to COMPLAINTS from consumers but this time I have a COMPLIMENT!! I have a friend that gave me some spices from your {THE TUBULAR SPICE COMPANY}. Have to let you know how much I just LOVED using them in my cooking! One was your BBQ SEASONING.
Thought you may like hearing this!
Thanks!
Thomas
Nazareth, PA

I just want to thank you for all of your time and help with finding labels for my spice rack. You gave me some great ideas and I am very satisfied. I know most companies hear complaints more then complements so I just want to let you know that your customer service is terrific!
Thanks again,
Melissa

Gentlemen: Rack and spices arrived this afternoon. Have not opened but packaging is impeccable and I'm sure my wife will love it (as will I since I do most of cooking). Thanks for your expeditious handling and super customer service. I'm confident that there will be more orders to follow.
Bob
Cleveland, GA

You people are great !!! On May 14 about 11:30 a.m. EDT I placed the above order. At 11:33 a.m. I received the confirmation that the order was received. At 5:59 p.m., May 14, I received notice it had been shipped. By 5:00 p.m. on May 15, I was already working on hanging my spice racks, and by 6:30 2 of them were up and full !!
That is just about a record !! Thanks so much for being so quietly efficient. You really made my day !!!! Plus, the Spice Racks are well-made and attractive, and I am very glad I bought them from you. !!!
Thanks again.
Lynda
Chattanooga, TN

I just received my order today and I have to tell you I am very pleased with both the product and the fast shipping! Thank you for great customer service!
ps: I think I will order some more of the spice racks for Christmas Gifts. I know plenty of people who will love them!
Robin
Lewistown, MO

I placed the above order with your company on 02-23-2008. The merchandise arrived in perfect condition on 02-27-2008. This salt and pepper set was a gift for my mother, and she is very pleased with them. Thank you for your excellent service and quality product. I could not be a more satisfied customer!
Sincerely,
James
Ft. Lauderdale, FL

Your product is ingenious... I searched for the most practical eye appealing thing for my spices... I even looked in some of the most expensive chef supply stores... everywhere. In my opinion your product is the smartest and most attractive spice organzier I've seen. Thank You....
Kathy
Kennebunkport, ME

Thank you so much for your quick response and shipping so fast. I will honestly recommend your company to everyone I talk to. Again thanks so much.
Alice
Fresno, CA

Thank you guys! My sister got it and has literally redecorated her kitchen around it. Could not be more pleased!
Diane
Biloxi, MS

Thank you very much. You all are first class. And, your tubular spice racks are great! Not only are they perfect for my spices, they look great on my counter. And being an engineer, I can certainly appreciate the efficiency.
Joe
Glenwood Springs, CO

I LOVE my spice rack, I have Etundu and am upgrading to the Enorme. You have been a great help.
Kate @ AN ELEGANT BED & BREAKFAST
Auburn, NY

I ordered late Sunday night & my order was delivered Wednesday. The wooden tubular spice rack is even more lovely than I thought it would be & I'm also impressed with the shipping time. GREAT product.
Sincerely,
Anne
Duluth, MN

You are a wonderful company to do business with and THANK YOU!
Barbara
Salt Lake City, UT

Thanks so much for the quick response! The Tubular Spice Company is a GREAT company to work with--I will recommend you to everyone.
Joanne
Lakeville, MN

They are fantastic! Now I’ve got to get busy transferring my spices from a collection of various jars and cans into these great containers. I am very pleased with them and with the labels.
Karen
Douglasville, GA

Thank you so much. I did want another one to match the one I already have. It certainly a pleasure doing with business with a company that gives the kind of service that you do. I will certainly recommend you to everyone that I know. Most companies would say sorry don't have but you went that extra step. Again, thanks for getting this made for me I certainly appreciate it.
Have a blessed day. Tubular Spice Co. is the best.
Gail
Norhport, AL

I just love love love your spice rack. I have the lakewood and I searched the web tirelessly looking for a rack that does what this one does. No one else has anything close! It's great to have all your spices in one place and it takes up 1/4 of the space that having all the jars do. Everyone who has seen the spice rack asks me where I got it. I must have given your website to at least 4 different people. My mother was just in my new house over the weekend and commented on how she loved the rack. Guess I know what I'm getting her for Christmas! Thanks!
Paige K from PA


My spice grinder has arrived, and unbroken. I am delighted with both the spice racks, and grinder. Your customer service was excellent! My husband is a professional chef, and I will absolutely being doing more business with your company. Thank you.
Suzi
Seymour, TN

I ordered an Enorme tubular spice rack several years ago and I use it every day. I have had more compliments on it than any other cooking accessory in my kitchen. I just ordered the Etendu gift set as a wedding present for some friends and I am sure they will enjoy it as much as I have. Thank you.
Marcia
Ocean Springs, MS

I placed my first order with your company a month ago and was very pleased with the promtness and products. My only complaint was that I didn't order enough of it, and have placed another order today! :-) One important note: thank you, thank you, thank you for not gouging me with a bogus "shipping and handling," the way so many companies today do. I purchase a great deal online, and always go out of my way to avoid doing business with those "shipping and handling" companies. I appreciate the chance to buy from a company with integrity...please keep on doing what you're doing!
Kathleen
Oakland, ME

Over a year ago, I bought two Manchester spice racks (slanted maple wood) along with the stainless steel cans. My dear husband mounted the racks on the wall near the stove. The spices are handy to reach, can be arranged easily and KEPT in some order, and are not a counter/cupboard eyesore. The maple wood and stainless steel are beautiful.
Beth
Grover, Wyoming

Your customer Service is TOPS! After communicating with your customer service staff about an order of mine, I decided to start my Holiday shopping on your site!
Dr. Paul
Lutz, FL

It seems all of your rave reviews about your excellent service are true!
It's one thing to provide good service when everything is going smoothly,
it's another to deal with a situation that is a bit rocky. I really
appreciate your speedy response to my issues -- and sending me the spoons
free of charge was a much appreciated, quite unexpected, gesture. Thanks
again for making things not just right, but very very right.
A very satisfied customer,
Lizbeth
Durango, CO

I purchased carousel counter top and cabinet mount. I wanted to tell you how much I am enjoying this product. Also before purchasing this product I called in to ask questions and the person that spoke with me was wonderful. I am sorry I did not get his name. Again thanks
Gisele
Dayton, OH

Received my order... I LOVE THE JARS. They will be wonderful for all of my
herbs and spices... I can't wait to organize it all. Thank you for your
product, good and rapid service and your conscientious communication.
A customer who will refer other customers,
Susan
West Bend, WI

Thanks for your reply! Good customer service is a very fine thing - and your products really are sensational. Once I am stocked up, I will be gift-hunting, and it looks good. Again, thanks!
Thea
Corvallis, Oregon

What a great company you are to do business with. Will gladly recommend you to all my friends. My son loved the spice rack and can't wait to get home and hang it up so he can fill up all the containers. He is away at school and just loves to cook. Thanks again for being such a wonderful company and having such great products
Denise
Levittown, NY

Thank you very much for your prompt reply, and your prompt shipment! I'm very impressed with the quality of your products, and with your
service, and will keep you in mind for future needs.
Martha
Norwood, MA

Thanks for such great service. I will highly recommend your company to
friends.
Jim
Wauwatosa, WI

I just received my JKA 48 spice rack today and I just thought I'd tell you how much I love it. It is absolutely beautiful and extremely well made. I'm usually a little wary about purchasing things on-line without having seen them in person first, but I couldn't be more pleased with this purchase! I saw the same spice rack at several other on-line stores, and your's was by far the best price. Thank you so much!
Kira
Milwaukee, WI

Aloha, I ordered a lot of product from your company today and I would just like to thank you for not charging a handling fee. I also feel the same as you do, I own a home business, and I do not charge my customers handling fees either. I wish there were more businesses out there that followed the same example. You have gained a satisfied customer who will return here for future purchases, and will also pass the word around to both family and friends about The Tubular Spice Co.
Lilia
Kailua, HI

Thank you for your prompt response and prompt and excellent service. I will definitely be shopping with you again and I will be referring friends and relatives also.
Thanks again.
Evelyn
Toms River, NJ

I just wanted to thank all of you, especially the gentleman that handled my order. The service and spice rack was excellent. I purchased the Wickwood gift set for my wife's wedding anniversary and she absolutely loved it! The best thing about the rack is that it not only looks great but it is extremely functional. Thanks also for the special measuring spoons, they are a must.
Sincerely,
Andrew
San Diego, CA

Received my spice rack last night and love it. Thanks very much - you just
helped me make more space in my tiny kitchen!
AK Madden
Atlanta GA

I was so excited when I received the gift you sent. Thank-you very much! I was glad that I could help and want you to know that I am glad to know that there are still some nice appreciative down to earth companies out there. You are definitely added to my favorites list.
Thanks again,
Debra
Romeo, MI

The Sheffield School of Interior design.
While many chefs prefer placing the spices behind cabinet doors, many very attractive and artful racks are available that can breathe new life into an indifferent nose, and add an attractive feature to your kitchen.
Chefs in their kitchens have often been compared to magicians or even scientists in their labs. With that in mind, the new trend towards spice containers that resemble glass test tubes makes perfect sense.
These racks would look wonderful in a kitchen of any style. These test tube containers are like small islands of color and class. The elegantly long tubes use corks for stoppers and stand upright in a wooden, square container.
Lauren Ragland
The Sheffield School of Interior Design.

Thanks so much. It was a pleasure doing business with you. We smile each time we spin the spice rack on the counter and when we go into the cabinet where the spice wars were previously waged. It is like having a successful graduate of obedience training, what you want when you want it=;-)
Thanks
Ben
Barnard, VT

Thank you for the Great Customer Service and the fast turnaround time. I
look forward to buying more spice products from your company.
Thank you,
Theron
Danville, CA

Ah haaa. An entrepreneurial run company where customers are attended to during the evening and weekends! I like that. Thanks for the personal attention and making sure our order ships on time.
Gregory
Breckenridge, CO

Just wanted to say I love my products. Great stuff!!! Thank you. You could also link some of your items to crafts. They are great for people who do beading and Jewelry.
Thank you again.
Sandra
Tucson, AZ

Thank you so much. Not only is your door always open,
but the wonderful scent of spice comes wafting through!
Take care.
Edna
Brookline, MA

You folks are the best! I really like the label and love the spice rack. I've
shared pictures of my own rack and sent your website to several friends. They love it too! I'm so glad I found you through Yahoo search. You are
terrific!
Thanks and have a nice weekend,
Pat
Naperville, IL

Thanks for the great customer service!
best regards,
Sharon
Santa Monica, CA

Thanks so much for your help and your very quick response! MUCH appreciated!
Jan

Thank you, I am a very happy customer with the solution. I work in a
fortune 500 company and customer service is everything to me. I will
recommend your site to others.
Thank you,
Tracy
Hudson, WI

I like you all!!! wow you make shopping online easy.
Thank You
Shawna
Chicago, IL

Thank you for your prompt reply.
Best Regards,
Lydia
Houston, TX

I would like to express my thanks for your excellent customer service. We received many compliments on our spice racks and we will continue to refer admirers to your company. We are anxiously awaiting arrival of the completion of our set.
Sincerely,
Robin
St.Peters, MO

Thank you so much. This is great customer service. I will do that today.
Pat

Thanks so much. I appreciate the speedy reply!
Kirsten
Clemson, SC

I do very much appreciate the high level of service. My compliments.
Please send a catalog also. I have a feeling we will be purchasing again
soon.
Thank You.
Larry

Wow, now this is what I call customer service :)
Thank you very much for your quick response and your action for correcting the breakage.
Thanks again...and I look forward to doing business with you in the future!
Sincerely,
Dana

Thank you!! I appreciate your prompt response!!
Sincerely,
Mitzi

Dear spice company,
Thank you very much for the thoughtfulness!
Merry Christmas and happy new years.
Sincerely,
Dave

I just want to thank you for making this easy for me. I look forward to doing more business with your company.
Gail
Bend, OR